The Department of the Army and the Veterans Health Administration Member Services are working together to expand call center services at Fort Riley, Kansas. Fort Riley Public Affairs Director Robert Everdeen reported that  VHA Member Services sought out Fort Riley due to its veteran-centric community that complements Member Services’ commitment to improve veterans’ access to care.  VA employees at Fort Riley will provide services to veterans and their beneficiaries through call center support for VA health care eligibility, enrollment and pharmacy-related inquiries.

 

VHA Member Services has initiated recruiting efforts to fill 150 positions for the National Call Center to be located in Building 610 at Fort Riley.  The call center will have a positive impact on post and in the surrounding community.  Hiring efforts have begun and it is anticipated that training will begin in January 2017.  A large number of the positions will be filled using the federal government’s veterans’ preference and Schedule-A Hiring Authority recruitment options that provide federal agencies a non-competitive option to hire qualified individuals with disabilities.

 

Positions include contact representatives and supervisors from within VHA Member Services.  New employees will be eligible to receive comprehensive benefits packages, paid leave and flexible work schedules.  VA encourages potential applicants to visit www.usajobs.gov to learn more about veterans’preference and Schedule-A Hiring Authority recruitment programs.

 

“We are devoted to bringing good jobs to the area to better provide customer service to our veterans. The partnership with the Department of the Army and VHA Member Services will improve the veteran experience,” said Matthew Eitutis, acting executive director, VHA Member Services.