The walk-in service at the Fort Riley Irwin Army Community Hospital TRICARE Service Center will no longer be available as of April 1.

According to a news release from the Hospital this is being done as an increasing number of Tricare beneficiaries most often turn to a laptop or cell phone when they have questions.

IACH patients will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to ……” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil

When walk-in service ends April 1, beneficiaries who want to get personal assistance can call UnitedHealthcare Military & Veterans at 1-877-988-WEST for enrollment and benefit help. All health care pharmacy, dental, and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes at www.tricare.mil/enrollment.

By eliminating walk-in customer services at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.